At SimpleConsign, we are committed to delivering reliable and responsive customer support. We’re now enhancing our services to make it even faster and more efficient.
We’re excited to launch SimpleAssist—an AI-powered assistant built to enhance your support experience by providing quick, reliable guidance for everyday questions and routine issues. And when your needs go beyond the basics, SimpleAssist ensures a smooth handoff to a human expert for more personalized support.
What is SimpleAssist?
SimpleAssist is an intelligent support assistant that helps us deliver lightning-fast email responses to common questions, basic troubleshooting, and FAQs. It uses trusted information from our support resources—including the SimpleConsign Help Center and our historical ticket data—to provide helpful answers in under a minute.
Think of It as an Extension of Our Support Team
- For straightforward inquiries, it delivers immediate, reliable answers.
- For more complex or urgent issues, your message is automatically routed to a Support team member for personalized assistance.
- You can also request to be connected to a team member at any time, and SimpleAssist will make the handoff.
No matter the nature of your request, you’ll always be informed if a team member is following up.
Why We Built It
As our customer base has grown, so has the number of support requests. We understand that speed matters—especially when you're looking for quick help with something simple.
Using AI to handle routine questions helps us free up our Support team to focus on the inquiries that benefit the most from their expertise—ensuring every customer gets the attention and care they deserve.
Unlike generic AI tools, SimpleAssist is trained on real SimpleConsign support data, workflows, and best practices. That means it not only understands what you're asking but also knows when to escalate the conversation to a human for additional support.
What This Means for You
If you’ve submitted a support ticket recently, you may have already interacted with SimpleAssist. The feedback so far has been overwhelmingly positive: fast answers, fewer back-and-forths, and a smoother overall experience.
We’re continuing to improve it behind the scenes and welcome any feedback as you interact with it.
At the end of the day, SimpleAssist is here to support our goal of giving every store the tools—and the support—they need to succeed.
Learn more today.
