How to Use the #1 Consignment Store Holiday Marketing Guide
August 30, 2017
Just 16 weeks ’til Christmas! Here’s your annual Holiday Marketing Guide
Last year, I put together a resale store owner’s holiday marketing guide to keep you on track for this important season. I thought it was worth updating and repeating. At the bottom, print off a copy of the #1 Consignment Store Holiday Marketing Guide to review with your staff too.
Week 16 Monday, September 4
Inventory reduction. Clear out all summer, back-to-school or any other merchandise that’s now seasonally outdated. Read 17 brilliant ideas for inventory reduction. Once Labor Day is here, so is fall. If you haven’t done it already, sit down with staff and calendar in hand to map out your strategy. Take note of any special fall activities happening in your community. Plan to participate in a Fall Festival, Oktoberfest, local football weekends or any other autumn community event. Build your email list before the holidays hit by placing a sign-up sheet by your register. Read 14 simple ways to build your store’s email list.
Week 15 Monday, September 11
Halloween spooktacular. Your windows and shop interior are completely decorated with fall colors and Halloween merchandise. Planning should be under way if you’re hosting a Halloween event. Read 5 Halloween Ideas to Draw Shoppers in. Consider a “Trick or Treats for Grownups” evening; a Halloween coloring page contest for the kids or a photo contest featuring costumes or home decor created with items from your shop. Remember, user-generated content makes the biggest impact. So encourage participants to post, tweet or pin photos of themselves at your events. Read Customer content is the best way to promote yourself. Check all of your online listings too. Encourage shoppers to leave a review if you feel that had a great experience.
Week 14 Monday, September 18
Shop Small. Autumn officially begins on Friday, September 22. Now’s the time to review your internal processes as you plan for the holiday shopping season. Slow lines at checkout are a killer. How can you improve? Read 13 ways to improve your consignment shop cash wrap. What about your intake process? Make sure you’re able to handle the influx of shoppers as well as the need for seasonal merchandise. When was the last time you took a serious look at your shop? Clean dressing rooms, bathrooms, floors and windows can make a big impression. Sign up now to participate in Shop Small Saturday on Saturday, November 25. Contact the other shops around you to see if they’re participating. Determine the type of specials you’ll offer on that day too.
Week 13 Monday, September 25
Mobile marketing. Preparations for your Halloween event should be well under way. Print bag stuffers to promote your event and hang signs in your front window. Map out your email campaign and how you will promote the event on all of your social media. Read Are you sure your business is mobile friendly? Make sure your emails are optimized for viewing on mobile phones. You’ll also want to create incentives to bring shoppers back with coupons, additional rewards points or future events. Consider offering a deal if items are bought before Wednesday, November 22. Order any gift cards or gift certificates shoppers can use as Christmas gifts. Be sure to purchase small, holiday impulse-buy items for your register too. Now is the time to finalize your Christmas window decor.
Week 12 Monday, October 2
Seasonal employees. Our holiday marketing guide continues. Slip those Halloween event flyers into every shopper’s bag and get your email campaign under way. Because employees are walking, talking billboards for your store, run a fun in-store competition. Let your employees choose clever costumes they’ll wear during the week of Halloween. Have customers secretly vote for their favorite. Offer a gift card to the winner. Now’s the time to also interview for seasonal help. Read The ultimate guide for hiring the best part-time employees. Bob Negan of WhizBang! offers these tips: “Focus on hiring people who are quick learners … who enjoy a fast-paced environment, who are willing to do any kind of work…and who are extremely friendly.” Hopefully, you’re locating other shops in your area who are participating in the Shop Small event. Discuss with them the possibility of a shop crawl, sidewalk sale or treasure hunt.
Week 11 Monday, October 9
Showing thanks. It’s time to put Halloween aside and focus on November. The Thanksgiving season is a perfect time for community involvement and generating goodwill. Read 5 tips for a Successful Store Event for some quick planning ideas. Consider having a canned food drive for your local food bank. A winter coat, hat and mittens drive for a homeless shelter. Blankets, towels and animal toy donations are wonderful for your local humane society. Children’s shops could collect toys and clothing for your local pregnancy center’s baby store. Many charities even provide a donation container for you. Arrange to have the organization pick up donations afterwards. Finalize with other shops how you plan to market Shop Small Saturday.
Week 10 Monday, October 16
Community involvement. Evaluate what needs to be changed from Halloween to Thanksgiving decor. How will you change your in-store signage and your front window? Can you capitalize on any local events such as your town’s football team, homecoming dances, Veteran’s Day parades or fall festivals? Use this holiday marketing guide to begin planning your shop’s Christmas event. Outline a calendar for additional employees, food and beverages, special merchandise and prizes. Your exciting and fun Halloween event should take place next week unless you’re actually holding it on Halloween. Begin teasing Christmas with emails about upcoming merchandise, special surprises and extended shopping hours. Read Squeeze more out of your holiday marketing budget.
Week 9 Monday, October 23
Christmas promotions. This week, your employees should have fun wearing a variety of costumes, handing out candy and promoting your Halloween event. Take lots of pictures to post on social media. Be prepared to name the winner of your in-store costume contest and post their photo everywhere. Christmas is 8 weeks away. Begin gathering and storing your Christmas window decor items. Read Holiday window displays on a budget. It’s time to determine your Christmas promotions past Black Friday and/or Shop Small Saturday. Whether you choose a one-time event or something as simple as offering Christmas cookies and hot cider throughout the month, start planning. Contact a local high school or senior citizen group to see if they will offer free holiday gift wrapping in return for a charitable donation. If you’re participating in a local Thanksgiving donation drive, create your social media schedule, bag stuffers and signage now.
You are halfway through the #1 Consignment Store Holiday Marketing Guide
Week 8 Monday, October 30
Sales Training. If your consignment or resale shop is open on Mondays, you may see some last-minute costume shoppers. As far as you’re concerned, Halloween is over and you’re headed full steam ahead to the biggest shopping season of the year. Set up definitive times for sales training for your employees and review policies for such things as shoplifting. Read Be Prepared for Shoplifters. Make sure they’re familiar with the current brands of merchandise you offer and how to cross sell products. If you’re going to add extended hours for the holidays, now is the time to begin promoting those. Your Shop Small and holiday hours signage should be in your window. Stay steady on all of your social media. If you’re struggling for ideas, post pics of new employees, tweet photos from a different angle of items that haven’t sold yet or take a funny team selfie.
Week 7 Monday, November 6
Exceptional customer service. Begin your donation drive this week. Be sure your staff is thankful and recognizes everyone who takes the opportunity to donate. Take photos of your staff with shoppers who are donating. If you have chosen not to do a donation drive, have your staff tie in with the season of thanks in a special way. For instance, they can hand out “Thank You” cards with return incentives. Read 3 sure fire consignment cross-selling and upselling tips. Schedule team sales goals, holiday parties and sales rewards for recognizing exceptional customer service during the Christmas holiday. In-store holiday signage that gives clear instructions should be ready to be put up in a week. Determine your top 25 – 50 customers and send them a special invitation for holiday shopping. All of your Shop Small Saturday plans should be finalized and clearly explained to your staff.
Week 6 Monday, November 13
Holiday magic. The holiday marketing guide moves into week 6. It’s time to transition to Christmas decor with Thanksgiving one week away. Holiday signage indoors and out should be in place. Your Shop Small and/or Black Friday event marketing is under way. The sights, sounds and smells of Christmas should fill your shop. Remember, your front window is your biggest billboard. Create Christmas windows that are magical, drawing customers in. They must reinforce the quality of merchandise shoppers will find inside. Your staff, including those part-timers you’ve added, should know their holiday schedules, especially what’s required of them for Black Friday and Shop Small Saturday. Read How to nurture your best and most motivated employees. Your donation drive ends later this week.
Week 5 Monday, November 20
Review policies. Thanksgiving week is a huge transition. You, your staff and your shop completely transform from fall to Christmas. It’s time to set the stage for the holidays. Review store policies for such things as layaways, rewards points and wish lists. Inform your staff of any new merchandise that has come in the store. Double check that the flow for shopping and final check-out is clearly marked. Now’s the time to begin thinking like your shoppers. Their mindset has changed. They’re no longer shopping for themselves, but for others. Change the conversation to, “Who are you buying for this year?” Read Increase store traffic with these holiday ideas. Thursday, November 23 is Thanksgiving. Friday, November 24 is Black Friday and Saturday, November 25 is Shop Small Saturday. Looking ahead, Sunday and Monday the 26th and 27th are Cyber holidays.
Week 4 Monday, November 27
Digital greetings. I feel a bit like Casey Kasem’s American Top 40 with my holiday marketing guide countdown, but we are now just one month away. Tuesday, November 28 is “Giving Tuesday” so be sure to share lots of photos of your charity donations. Your holiday hours and special shopping incentives should be promoted regularly though social media and emails. Don’t send too many emails. During this busy holiday season, customers start deleting more out of stress. Send email messages that are relevant and fun. Read Send clever, digital greetings this holiday to get some ideas for Christmas greetings to send to your customers. Planning for inventory reduction and winter decor after the first of the year should start now.
Week 3 Monday, December 4
Go the extra mile. Continue to energize your staff. Encourage them to wear Santa hats or ugly Christmas sweaters and hand out candy canes to everyone who comes in the door. Give them a reason to interact with each shopper. Read 6 simple strategies to snag a savvy shopper. Shift your merchandise to make your store look fresh and new, so customers will want to return. If you’re in an area where weather is an issue, make sure your outside is as clean as the inside of the store. Your freebies should also begin…free gift wrap, free concierge or free delivery. Next Monday is known as Green Monday. If you do online sales, this is the time to begin pushing your holiday merchandise online. Check out SimpleConsign’s Simple AdKiosks.
Week 2 Monday, December 11
Lead the charge. As Bob Negen says, “There’s a time to work ‘on‘ your business and a time to work ‘in’ your business.” Be on the sales floor interacting with staff and shoppers. Who doesn’t like to be personally assisted by the owner of the company? Use your Facebook, Twitter and Instagram to heighten excitement about new merchandise arriving. Our seasonal countdown wouldn’t be complete if we didn’t talk about the coming New Year. Be thinking and planning for changes and additions you would like to see in your shop in 2018. Take a closer look at yourself too. Sign up to receive Your Consignment Business Check Up.
Week 1 Monday, December 18
Brand Ambassadors. By now, shoppers and staff are frazzled. This is a key week to create brand ambassadors for your store. If you and your staff can show patience, kindness and an extra willingness to be helpful, you will have customers for life. Doing extra things for your staff this week can go a long way too. Bring cookies, fruit or pastries in the morning; give special hand-written thank you notes and sincere compliments to boost morale and attitudes. Read 4 incentive ideas to energize employees. Today is also known as Free Shipping Day. If shipping is at all part of your business, today is the day to offer it free.
The #1 Consignment Store Holiday Marketing Guide is complete
Monday, December 25 Merry Christmas!
Whew! You survived. Congratulations! I hope this checklist made your life just a little easier. If you’d like to download a copy of the #1 Consignment Store Holiday Marketing Guide to share with your staff, do so here. Merry Christmas from all of us at Traxia!
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