Build a consignment store team you can be proud of

September 25, 2019

For a few years, before I came to Traxia, I worked as the Children’s Ministry Director at our church.  I headed a team of  almost 50 volunteers to teach and nurture the children. Together, we ran everything from weekly lessons to summer Vacation Bible Schools and Christmas pageants. My team ranged from teenagers to 70 year olds. Because they were volunteers, I felt a special need to be their cheerleader. How well do you know each one of your employees? How do you build a top-notch consignment store team?

Understanding their unique personalities

I have quirks. It’s hard to believe, I know. Do not expect anything out of me before 10 am, but know I’m still working at 11 pm. I consider myself creative, but I like guidelines. The desire for perfection is my weakness. How well do you know your consignment store team’s personalities? It makes all the difference. Recently, Hubspot published 5 types of Personality Tests to Help You Learn About Your Team. They range from an in depth Myers-Briggs test to The 5-Minute Personality Test. Making one of these tests a routine part of your hiring process helps you hire the best candidate. For instance, The 5-Minute Personality Test breaks people into either Lions, Otters, Golden Retrievers or Beavers. Knowing where your team falls, you’ll discover if you’re running a zoo or a consignment store.

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Play some games

At our quarterly volunteer training meetings, I always added a few team-building games. The very fact that you play games, builds a closer team. Download each of these and give them a try!

The Blind Drawing Game

Web of Memories Game   Build fun sales team rapport by playing the Store Trivia GameSales training through role playing

Just as there are fun team-building games, there are also fun sales training exercises. Getting your team to practice selling should be a regular habit. Download these exercises and keep them handy the next time you do a training.

Practice making a generic sale with your sales team   Use the Selling Through Curiosity sales technique   Build Your Buyer Persona as part of your sales training

 

Deb McGonagle

I have been a writer for various forms of marketing for over 40 years. I've written my share of radio and TV scripts, magazine and newspaper ads as well as direct mail brochures and newsletters. Currently, as the Marketing Director for Traxia, home of SimpleConsign software, I've moved into blog posts, eBooks and website text. It's been an ever changing and ever challenging journey but I've loved it all along the way.